Refund policy

At MouthCool, we are committed to providing high-quality products.

Due to the nature of our product (consumable food item), we do not accept returns, exchanges, or refunds once an order has been delivered.

Returns

For hygiene and food safety reasons, all sales are final. We cannot accept returned products.

Refunds

Refunds will not be provided for:

• Change of mind

• Incorrect orders placed by the customer

• Taste or personal preference

• Opened or used products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review your request and provide a suitable resolution if the issue is verified.